Office of Field Operations
The mission of the Office of Field Operations is to support the Department of Revenue in administering tax laws, collecting revenue and providing services in a fair, courteous and efficient manner for the benefit of the Commonwealth and its citizens.
The Office of Field Operations consists of approximately 200 employees located at ten Taxpayer Service Centers across the Commonwealth. These service centers are a link between taxpayers and the Department of Revenue employees located in Frankfort. Multiple issues involving various taxes can be resolved in these service centers. In essence, these service centers are mini-Departments of Revenue that provide one-stop shopping for taxpayers.
The Field Compliance Program consists of assistance and taxpayer education. Services include: filing individual income tax returns for taxpayers; contacting new sales tax permit holders to improve education in sales and use tax law and filing procedures; issuing temporary permits for transient vendors selling in Kentucky.
The Audit Program is a necessary part of the Department of Revenue’s compliance efforts. This program ensures fair and equitable tax treatment to all businesses operating in Kentucky. Audits are performed in the areas of sales and use tax, corporation income and license tax and property tax, to name a few. Audits are conducted in every county in the Commonwealth and across the United States from California to Rhode Island as appropriate.